배송 약관 및 배송 정책
1. Order Processing
Orders are generally processed within 1–3 business days following payment confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high order volumes, promotions, public holidays, or circumstances outside our reasonable control, processing and dispatch times may be extended. Where significant delays occur, customers will be notified as soon as reasonably practicable.
2. Shipping Locations
Beesneez Manufacturing Pty Ltd ships to selected domestic and international destinations. Availability of shipping services may vary depending on carrier coverage, freight restrictions, customs requirements, and applicable laws in the destination country.
Customers are responsible for providing accurate and complete shipping information at the time of purchase. We may refuse or cancel shipments to destinations where delivery is unavailable, restricted, or deemed unsuitable by our carriers.
For international orders, customers are responsible for any customs duties, taxes, import fees, quarantine charges, or other government-imposed costs, unless otherwise stated.
3. Tracking Information
Once an order has been dispatched, customers will receive a shipping confirmation email containing tracking details.
Please allow up to 24 hours for tracking information to become active.
4. Delivery Delays
While we take reasonable steps to ensure timely delivery, delays may occur due to factors outside our control, including courier delays, customs clearance, weather events, public holidays, and supply chain disruptions.
If a significant delay occurs, we will make reasonable efforts to notify customers as soon as practicable.
Nothing in these terms excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law.
5. Lost or Damaged Parcels
If your parcel arrives damaged or is lost in transit, please contact us immediately.
We may request supporting evidence, including photographs of damaged goods and packaging, to assist with courier investigations or claims.
Transit insurance is available upon request prior to dispatch. Where insurance is not requested, shipments are sent at the customer’s risk to the extent permitted by law.
If the customer elects to use their own courier service instead of the courier recommended by Beesneez Manufacturing Pty Ltd, responsibility for the goods transfers once the items are collected by the nominated carrier.
6. Incorrect Shipping Information
Customers are responsible for ensuring that all shipping details provided are accurate and complete.
If an order is returned due to incorrect or incomplete address information supplied by the customer, additional shipping charges may apply for re-delivery.
We are not responsible for delays, losses, or additional costs arising from incorrect or incomplete shipping information provided by the customer.
Where possible, we will attempt to update shipping details prior to dispatch; however, changes cannot be guaranteed once an order has been processed or shipped.
7. General Legal Notice
Nothing in this policy excludes, restricts, or modifies any rights or remedies available to customers under the Australian Consumer Law or any other applicable legislation.
